There is no exchange or refunds due to change of mind. If items are received defective or damaged, do contact us immediately (within 7 days) at +65 83334136 or send us an email at email@example.com.
In the event that the items cannot be replaced due to stock limitations, refund will be issued in the form of store credits with the following conditions:
- Items were purchased from our online store, shop.8storeytree.com or The Panic Room, 311A Geylang Rd, Singapore 389350.
- Items are accompanied with an original receipt.
- Orders are within 7 days of receipt.
- Items are in sellable condition with its original packaging undamaged.
- Items do not fall under the following categories:
- Sale items
- Items with expiry dates
- Customised items
Please note the following:
- Each receipt is only allowed a 1 time return or exchange.
- All returns will be checked and compared to new products to ensure it is in a sellable condition before store credit is issued.
- International buyers would have to bear shipping to Singapore, please contact us for instructions prior to returning items.