Refund Policy
REFUND POLICY
There is no exchange or refunds due to change of mind. If items are received defective or damaged, do contact us immediately (within 7 days) at +65 83334136 or send us an email at info@8storeytree.com.
In the event that the items cannot be replaced due to stock limitations, refund will be issued in the form of store credits with the following conditions:
- Items were purchased from our online store, shop.8storeytree.com or our stockist, The Panic Room.
- Items are accompanied with an original receipt.
- Orders are within 7 days of receipt.
- Items are in sellable condition with its original packaging undamaged.
- Items do not fall under the following categories:
- Sale items
- Items with expiry dates
- Customised items
Please note the following:
- Each receipt is only allowed a 1 time return or exchange.
- All returns will be checked and compared to new products to ensure it is in a sellable condition before store credit is issued.
- International buyers would have to bear shipping to Singapore, please contact us for instructions prior to returning items.
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Spending your hard-earned points is easy! Simply apply your points for a discount at checkout!
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All rewards
Earn more points for different actions, and turn those points into awesome rewards.
New Reward Program
Discount $1 for every 100 film points
Claim a Thirtysi36 - 'I Shoot Film' Drawstring Pouch
400 film points
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800 film points
Claim a Thirtysi36 - Soft Camera Pouch
1,200 film points