Refund Policy


There is no exchange or refunds due to change of mind. If items are received defective or damaged, do contact us immediately (within 7 days) at +65 83334136 or send us an email at

In the event that the items cannot be replaced due to stock limitations, refund will be issued in the form of store credits with the following conditions:

  1. Items were purchased from our online store, or our stockist, The Panic Room.
  2. Items are accompanied with an original receipt.
  3. Orders are within 7 days of receipt.
  4. Items are in sellable condition with its original packaging undamaged.
  5. Items do not fall under the following categories:
  • Sale items
  • Items with expiry dates
  • Customised items

Please note the following:

  • Each receipt is only allowed a 1 time return or exchange.
  • All returns will be checked and compared to new products to ensure it is in a sellable condition before store credit is issued.
  • International buyers would have to bear shipping to Singapore, please contact us for instructions prior to returning items.