Warranty

WARRANTY

1. Warranty Coverage & Scope

We warrant to the original purchaser that products sold by 8storeytree are free from defects in materials or workmanship during the applicable warranty period (as listed on the product page) when used under normal, non-commercial, and intended use.
This warranty covers repair or replacement of the product (at our discretion) and does not include refunds.


2. What the Warranty Does Not Apply

  • to cosmetic damage, including but not limited to scratches or dents;
  • to damage caused by use with a third party component or product;
  • to damage caused by accident, abuse, misuse, mishandling, misplacement, or alteration;
  • to damage caused by fire, earthquake, electrical power problems, theft, or other external cause;
  • to damage caused by operating the product outside guidelines and/or with incompatible accessories or a third party device;
  • to defects caused by normal wear and tear or otherwise due to the normal aging of the product;
  • if the serial number of the product has been removed or altered;
  • to damage caused as a result of improper transportation or packing/packaging when returning the product;
  • warranty also does not cover consumable parts thatย will diminish over time. eg. flashes, batteries etc.
  • to other clauses that are/have been determined by/inย the product's company warranty policy.

  • Minor cosmetic imperfections may be present upon receipt and are considered normal for certain products, especially handmade, vintage, refurbished, blind boxes or mass-produced items.

    These include but are not limited to:

    • Light scratches, scuffs, or marks

    • Minor paint or surface inconsistencies

    • Small cosmetic blemishes that do not affect functionality or performance



3. Products with warranty as below :-

MiNT

Keep your original sales receipt/ order confirmation email and complete online warranty registration within 14 days of receiving the item. (https://mint-camera.com/warranty/)

  • MiNT Rolleiflexโ„ข Instant Kamera - 2 years
  • MiNT Instantflex TL70 - 2 years
  • MiNT Instantflex TL70 Plus - 5 years
  • MiNT Instantkon RF70 - 5 years
  • MiNT SX-70 | Model 1 - 1 year
  • MiNT SX-70 | Model 2 - 1 year
  • MiNT SLR670-S | Black - 3 years
  • MiNT SLR670-S | Classic Black - 3 years
  • MiNT Self(ie) Timer - 1 year
  • MiNT Flash Bar FOR SX-70 - 1 year

Polaroid

For warranty process, please checkย link.(https://shop.8storeytree.com/pages/warranty-process-polaroid)

  • Polaroid Now - 1 year
  • Polaroid Now+ - 1 year
  • Polaroid Flip - 1 year
  • I-Type Camera | Polaroidย i-2 - 1 year
  • Polaroid Lab - 1 year
  • Polaroid Go - 1 year
  • Polaroidย Hi-Printย Pocket Photo Printer - 1 year

Refer to Polaroid'sย warrantyย policyย here.

Lomography

  • Konstructor - 1 year
  • Fisheye No.2 - 1 year
  • Lomo Instant Camera - 1 year
  • LomoGraflok 4ร—5 Instant Back - 1 year
  • Diana - 1 year
  • Digitaliza - 1 year
  • LomoApparat - 1 year
  • Lomomatic - 1 year
  • Sprocket Rocket- 1 year
  • LomoKino - 1 year
  • Lomourette - 1 year
  • LC-Wide - 1 year

Kodak

  • Kodak Ektar H35 camera - 1 mth
  • Kodak Ektar H35N camera - 1 mth
  • Kodak Charmera Camera - 1mth
    kodak Snapic A1 - 180 days

RETO

  • RETO Ultra Wide Cameraย - 1 mth
  • RETO3D Camera - 1 mth
  • RETO PANO Camera - 1 mth

Reflx Lab

  • Reflx Lab Flashย - 1 mth
  • Reflx Lab Lightmeterย - 1 mth

Rollei

Escura

  • SnapRoll Camera Keychain - 1mth (Box and all accessories must be returned)

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Refurbished / Vintage Cameras (Online Only)

  • Vintage Cameras - 14 days (Local - Singapore Only)

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4. Warranty Procedures

To make a warranty claim:

  • Ensure you still hold your original sales receipt or order confirmation.

  • Contact us at info@8storeytree.com to describe the issue and we may ask you to send photos/videos.

  • Bring the product (with all box, accessories, and all included items) physically to our office (by appointment only) for an assessment. Visits to our office are by appointment only. (Please note that assessments, verifications and repairs may take a few days.)

  • We will inspect the product to determine whether the fault is due to manufacturing or workmanship. If the defect is covered, we will repair or replace it at our cost (subject to parts availability).

  • If the product is found NOT to be covered (for example, due to misuse), we will inform you of any chargeable repair or replacement cost.

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5. General Terms

  • Warranty is valid only in Singapore and only for the original purchaser. It is non-transferable.

  • The warranty is valid only when items are brought to our office for assessment; shipping items without prior agreement may be rejected or incur costs.

  • After repair or replacement, the product continues to be covered for the remainder of the original warranty period, or 14 days from repair completion, whichever is longer (if applicable).

  • We reserve the right to decide whether a product is โ€œout of warrantyโ€ based on these terms.

  • This warranty adds to, and does not replace, your statutory rights under the Singapore Consumer Protection (Fair Trading) Act etc.

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Note : The warranty, if valid, guaranteesย that the product will be repaired, or in the event it is deemed unrepairable, will be exchanged. The warranty does notย involve refunds or any monetary compensations of any kind.

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